Privacy Policy

Introduction

Welcome to https://personal-injury-advocate.scoopsurge.com (hereafter referred to as “Personal Injury Advocate,” “we,” or “us”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we handle the personal data of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website located at https://personal-injury-advocate.scoopsurge.com
Mobile and desktop applications developed by us
Online services offered through our platform
Interactive features on social media platforms that we manage

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users when:

You sign up and use our applications and services as an authorized user.
You visit or navigate through our websites linked to this policy.
You engage with us through various communication channels, including email, phone, or SMS.

Personal Data Collection

We collect several types of personal data, which can be broadly categorized as:

Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile pictures.
Payment Information: Credit/debit card details, billing addresses, and payment history when you make purchases or subscribe to our services.
Financial Information: Bank account numbers, investment portfolios, or other financial records for processing transactions or offering financial advice (if applicable).
Purchase Information: Items bought on our platform, purchase frequency, and transaction amounts for analytics and personalized recommendations.
Mobile Device Identifiers: Unique device identifiers, operating system data, and mobile network information to improve app functionality.
Location Data: GPS coordinates or location services data when you use our apps or visit our websites for tailored content and services.
Feedback: Reviews, ratings, comments, and responses provided by users to enhance our products and services.
Social Media Information: User data from social media platforms when you connect your accounts with our services for seamless sharing or login options.
Product Information: Details about the products you view, search for, or purchase on our e-commerce platform.

We collect this data through various means, including:

Direct user input forms and sign-up processes
Automated tracking technologies, such as cookies and device fingerprinting
Interactions with our customer support team
Third-party data providers who assist us in verifying user information

Cookies

We employ cookies to enhance your experience on our platform and for analytical purposes. Cookies are small text files stored on your browser that serve different functions:

Strictly Necessary: These cookies enable core features like login, account management, and page navigation. Without them, using our website would be significantly impaired.
Preference: Cookies in this category remember your preferences, such as language settings, to provide a personalized experience.
Analytics: We use analytics cookies to collect aggregated data about user behavior on our sites, helping us understand how visitors engage with our content and improve our services.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your preferences.

Retention and Deletion

The retention period for personal data is determined by the purpose for which it was collected and complies with legal requirements:

Data required for contract fulfillment or legal obligations is retained until the relationship ends.
We may store certain data (like purchase history) for an extended period to provide better service, personalize content, and improve our products.
Once the data is no longer needed for these purposes, it will be securely deleted or anonymized in accordance with applicable laws.

Security Measures

We implement robust security measures to safeguard your personal data:

Encryption: We use encryption protocols to secure data during transmission and at rest.
Access Control: Only authorized personnel have access to sensitive information, and their access is strictly regulated.
Regular Audits: Our security systems undergo periodic audits to ensure ongoing protection against unauthorized access or breaches.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you and information about how it is used.
Rectification: If your data is inaccurate or incomplete, you have the right to ask for corrections.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data from our systems.
Restriction: You may limit or restrict the processing of your data for specific purposes.
Portability: You are entitled to receive a copy of your personal data in a structured, commonly used format.
Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
Non-Discrimination: You have the right to be free from discrimination based on your exercise of data protection rights.

To exercise these rights or seek further information about our data handling practices, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal reasons. Material changes will be prominently displayed on our website, and we encourage you to review it regularly.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this policy, please contact us:

Email: [email protected]
Postal Mail: Privacy Team, Personal Injury Advocate, [Address]

We appreciate your trust in using our services, and we are committed to protecting your privacy throughout your interaction with Personal Injury Advocate.